WATER METER REPLACEMENT PROGRAM

Beginning in late August 2017, the Carpinteria Valley Water District will initiate a comprehensive water meter replacement program that will upgrade or replace approximately 4,450 meters to an automatic meter infrastructure (AMI) system. The purpose of this effort is to upgrade the District’s water distribution system with an electronic reading capability and to replace meters that have served beyond their estimated useful lives. The District plans to replace all commercial, industrial, public authority and residential water meters 2 inches and smaller in size. The estimated time of completion for the entire project is 5 months. The following is an overview of the project including public outreach, benefits of the program, and frequently asked questions

Overview:

The new system will allow meters to be read from data collectors either in a moving vehicle or mounted to infrastructure across the Carpinteria Valley. The program is being conducted as part of the District’s Efficiency program. Water meters are the devices used to measure the amount of water delivered to our customers. Replacing old water meters will ensure that the District can accurately track both individual usage for billing purposes, and also monitor and evaluate community water demands.

Public Outreach:

All impacted customers will be notified in advance with a customer notification letter or door hanger and in person prior to the installation of the new meter.

Water Sensitive Accounts:

The District recognizes that some customers require continuous water availability or require scheduled water shut-downs. These accounts will be contacted by either District staff or a representative from Pedal Valves Inc. to schedule a convenient time to complete your meter replacement.

Benefits:

• Minimize the need for personnel to go on the property
• Early detection if a leak is occurring in customer plumbing
• Improve the efficiency of meter reading and water billing
• Increase the quality of customer service by eliminating the need for estimated bills
• Real time information for customers regarding their water use patterns
• Prevent recording errors

Access to Meters and Meter Boxes:

District meters and meter boxes must remain accessible at all times in order to read and repair meters. As the District prepares to replace 4,450 of its water meters, we ask you to inspect the area around your meter and remove any obstructions or plant material encroaching on the meter box.

Here are a few examples:

Image 1: No access - replacing this meter will involve removing the timbers and clearing the surrounding hedge.

Image 2: Limited access – replacing this meter will involve clearing away groundcover to expose the meter box.

Image 3: Full access – this box is completely accessible for meter replacement purposes.

Frequently Asked Questions:

Q: Are the new meters the same as the ones being replaced?

A: Meters will be replaced with automated ones that transmit meter readings to local receivers that forward the reads to the District. These automated meters eliminate the need to obtain readings directly from the meter and therefore improve the efficiency and lower the cost of the meter reading program.

Q: Why do meters need to be replaced?

A: As with any measuring device, meters can become less accurate as they age. Water meters have a useful life of 12 to 15 years after which the accuracy may diminish.

Q: Who will install the new meters?

A: The contractors, Pedal Valves, Inc., will replace or upgrade approximately 4,450 water meters throughout the Carpinteria Valley beginning August, 2017. The work crews will be wearing blue shirts with the logo “PVI Meter Team” and driving trucks with the same insignia.

Q: Do I need to be home for the meter replacement work?

A: No, you don’t need to be home.

Q: When will my meter be replaced?

A: The District and the contractor, Pedal Valves, Inc., are working toward developing a schedule of meter replacement. A comprehensive plan will be finalized in mid-August 2017.

Q: How will I be notified that my meter is to be replaced?

A: During the Project
The schedule of meter replacement will be made available through the District website, where customers will be able to enter their service address on a map of the Carpinteria Valley. The web interface will provide a 1-2 week estimate of when the meter will be replaced. This service will be available at the end of August at www.cvwd.net.

Before your meter is replaced
A few days before your meter is to be replaced, you will receive a door tag indicating that the contractor is preparing to replace meters in your area. The contractor will knock on the door prior to turning the water off and replacing the meter. No one needs to be home during the replacement process.

Water Sensitive Customers
All water meters within a specific route must be changed at the same time. Water sensitive customers will be contacted a few weeks prior to the scheduled replacement window to arrange a committed time for meter replacement.

Q: Will my water service be interrupted during the installation?

A: Yes, there will be a temporary service interruption while the meter is replaced – typically about 15 to 30 minutes. A Pedal Valve representative will inform in person each resident prior to the installation of the new meter.

Q: What if there is an emergency and I can’t have my meter replaced on a specific day?

A: Pedal Valves will be establishing a telephone number that will be available on any correspondence or door tags you receive. If an emergency arises, customers can call this number. This number will be active toward the end of August.

Q: How much will the meter cost me?

A: The project will be paid for through existing District revenues.

Q: Will my water bill increase?

A: As meters age, they tend to run slower and may not measure all the water going through them. Depending on the age and accuracy of your existing meter, you may experience a higher bill due to the accuracy of your new meter. The new meters will simply record consumption more accurately.

 

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