Direct Payment Information

To make bill paying easy and efficient for our customers, the District has an automatic debit program called the Direct Payment Program.

How Does Direct Payment Work?

Once enrollment in the Direct Payment Program, you’ll still continue to receive your itemized monthly water bill. The amount of your water bill will be automatically debited from your checking account on the 20th of the month. Of course, you can still call the District office if you ever have questions about your bill.

After I’m Enrolled, How Do I Change Information on My Direct Payment?

All changes must be received by the District in writing at least fifteen days prior to the date scheduled for automatic debit of your account. Any written change received within fifteen days of the automatic payment will not allow us sufficient time to process any needed corrections. Account corrections will then be made in the next billing cycle. You may cancel participation in the program at any time by giving the District a 30-day written notification. Please keep a copy of the cancellation request for your records.

What Happens in the Event of a Rejected Payment?

Payments may be rejected by your financial institution because of insufficient funds, closed/unauthorized accounts or other reasons. The District will assess a service charge if a payment is rejected. We will then require that the current payment amount be covered in cash, cashiers check or money order. After two such occurrences of rejected payments, you will no longer be eligible for the Direct Payment Program.

How do I Sign up for the Direct Payment Program?

Submit the completed application with a voided check to the District by mail: Carpinteria Valley Water District, 1301 Santa Ynez Ave, Carpinteria, CA 93013.
You may also leave it in the District's drop-off depository box located next to the District office at 1301 Santa Ynez Ave.

• Click here for the Direct Payment Agreement (PDF)