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Residential Customer Assistance Programs

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Lifeline Program

The District offers a service-charge credit to qualifying low-income residential customers.

To qualify for the Lifeline Program:

  • Submit a copy of your most recent Southern California Edison (SCE) or SoCalGas bill indicating you are enrolled in their CARE program
  • the CVWD customer of record must match the customer name on the SCE or SoCalGas utility bill
  • Customer must live at the address where the discount will be received

CVWD’s Lifeline Program reduces the fixed monthly service charge portion of your water bill by 20%. If eligible, customers will receive the Lifeline credit on their next water bill. Retroactive adjustments are not permitted.

Re-enrollment of the program is required on an annual basis in May.

For more information regarding this program, please email billing@cvwd.net or call 805-684-2816.