NEW! Low-Income Household Water Assistance Program

The Low-Income Household Water Assistance Program (LIHWAP) provides one-time payments to low-income households that are eligible for assistance. The size of a benefit can vary depending on the past due balance of the household’s residential water and wastewater bills. In addition, program participation is limited to households receiving services from water and wastewater providers enrolled in LIHWAP to receive the payment of assistance benefits.

LIHWAP helps pay overdue bills which accrued during any timeframe. There is no date restriction for when the overdue amount occurred. Households whose utility payments are included in their rent may also be eligible for LIHWAP.

To apply, dial 2-1-1 to request a LIHWP application and get connected to a specialist for personalized assistance. The service is free, confidential, available 24/7 and in multiple languages. If out of the area or unable to connect to 2-1-1, try 800-400-1572.  Ask to complete the Water Assistance Intake Screening, answer a few questions and a CommUnify intake worker will contact you.

Eligibility for LIHWAP services can vary depending on:

• Income
• Water System Participation
• Past Due Balance