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Terminated Services for Non-payment
Below are links to the District's Rules and Regulations regarding non-payment of water bills, alternate payment and disputation of bills. CVWD has provided these Rules and Regulations in 6 different languages. Please click on the links below to view the documents.
- English - Non-payment of Water Bills, Alternative Payment and Disputation of Bills
- Spanish - No pago de las cuentas del agua, pago alternativo y disputa de facturas
- Chinese - 未付账单，备选支付方式和账单争议
- Korean - 수도세 미지급, 대체 지급 및 청구 분쟁
- Tagalog - Hindi Pagbabayad ng mga Singil sa Tubig, Alternatibong Pagbabayad at Hindi Pagsang-ayon sa mga Singil
- Vietnamese - Không Trả Hóa Đơn Nước, Trả Cách Khác và Tranh Chấp Hóa Đơn
To comply with Senate Bill No. 998*, the District is reporting the number of residential customers in the last fiscal year who were disconnected for failure to pay their water bills. This information is updated semi-annually and is for the first half of FY 2024 (07/23-12/23).
| Fiscal Year | 2024 |
|---|---|
| Number of accounts shut off | 10 |
| Number of accounts shut off more than once | 1 |
| Maximum number of days any account was shut off | 25 |
| Minimum number of days any account was shut off** | 1 |
| Average number of days any account was shut off | 7 |
| This information was last updated on | 06/30/2024 |
*Link to text of SB 998: https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180SB998
**Zero days means account was turned back on the same day it was shut off